Welcome to Kaylaqwir LLC. Below are some frequently asked questions about our digital products and services to help you better understand the purchasing process and how to use our products.
- Do you sell physical goods?
No. All products sold on this website are digital graphic design resources. They will be delivered electronically after purchase; no physical goods will be mailed.
- How do I receive the product after purchase?
After successful payment, you will receive a download link, or you can download the purchased product directly from the order page. Please ensure that the email address you entered is correct to receive relevant notifications.
- Is the product editable?
Yes. Most products provide editable source files, allowing you to modify text, colors, images, graphics, and layout according to your needs. Please refer to the product page for specific file formats.
- Which design software does the product support?
The software supported may vary depending on the product. Generally, it is compatible with Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Figma, CorelDRAW, and other design software that supports the corresponding file formats.
- Can I resell or share the purchased product?
No. Purchasing the product only grants you a license to use it. Without authorization, you may not copy, resell, distribute, share, or upload it to any third-party platform for others to download or use.
- Can I use it for commercial projects?
Yes. Subject to the product license agreement, you may use the product for personal or commercial projects. However, you may not sell or relicense the original design files as a standalone product.
- What if the download link is invalid?
If the download link is invalid, the file cannot be downloaded, or there are technical issues with the product, please contact us promptly with your order number and purchase email address. We will assist you in obtaining the product again as soon as possible after verification.
- Can I get a refund?
Since all products are digital goods, refunds are generally not supported once the order is completed and download access is granted. If the product cannot be used normally due to damaged product files, incorrect delivery, or other technical reasons, we will actively provide technical support or reasonable solutions.
- Do you offer custom design services?
Unless otherwise specified on the product page, this website primarily provides ready-made digital design resources and does not currently offer personalized custom design services.